PAYMENT GUIDE

At HanaGold, customers are provided with various online payment methods, offering flexibility and convenience for product and service transactions, including direct cash payment, ATM payment (with registered Internet Banking), and Cash on Delivery (COD).

• Cash Payment

  This method is applicable for customers purchasing goods directly at HanaGold store. The cashier will assist you throughout the process.

• Online Payment via ATM Card (with Internet Banking registration)

  This method is for customers ordering and buying jewelry products on the HanaGold website. The process is as follows:

  Step 1: Select your favorite product and add it to the cart

  Step 2: Choose the online payment method via internet banking

  Step 3: Fill in the required information and authenticate the transaction

  Step 4: Complete the order payment and wait for order confirmation

• Refund Policy for Online Payments

  Balance, Product Refund

  In case customers have successfully made online payments but have a balance or need to return the product, HanaGold will refund as follows:

  • For ATM cards: HanaGold will refund to the customer's provided account, and customers will receive the refund within 5 - 7 days (excluding Saturdays, Sundays, and holidays) from the date HanaGold receives the customer's request. If no money is received after this period, customers should contact the bank for resolution. HanaGold will provide assistance with information (if available).

  • For credit cards: HanaGold will refund to the customer's provided account, and customers will receive the refund within 5 - 7 days (excluding Saturdays, Sundays, and holidays) from the date HanaGold receives the customer's request. If no money is received after this period, customers should contact the bank for resolution. HanaGold will provide assistance with information (if available).

• HanaGold does not receive payment but the customer is debited

  In case of unsuccessful payment (the bank receiving the payment does not record it), but the customer's account is debited, customers should contact the bank regarding the amount deducted for the purchase.

• Customer provides incorrect content, not the payer

  If the customer is not the direct payer (the customer asks a relative to pay on their behalf), please follow the instructions for content or order number (if any) to ensure proper processing by HanaGold. Incorrectly provided content or order numbers will be processed within 3 - 5 working days (excluding Saturdays, Sundays, and holidays).